Managed IT for businesses that can't afford downtime.
Proactive monitoring, real engineer support, and a plan for every piece of your technology — computers, sign-ins, Microsoft 365, and your network. Built for growing small and mid-sized businesses across the U.S.
Why managed IT
A real IT department. Without the headcount.
Most small and mid-sized businesses can't justify a full internal IT team — but they're also poorly served by IT vendors who only show up when things break. The gap shows up in lost work, security risk, and surprise invoices.
iP Tec Solutions gives you the discipline of a large company's IT team — without the layered account management or the surprise invoices. Around-the-clock watching, proactive maintenance, and engineer-level support from people who actually know your setup.
What's included
Everything your business needs to run securely and reliably.
Real engineers. No upsells.
Help desk and support
Real engineers on the phone, not chatbots. Response times match your plan — critical issues get the fastest response, and after-hours coverage is available for businesses that need it. Every ticket is tracked, so nothing falls through the cracks.
Monitoring and updates
We watch every computer and server, keep them healthy, and install security updates automatically. Security holes get patched before someone can use them against you.
Sign-in and access
Microsoft's identity system set up with a second verification step at sign-in and smart rules that flag anything unusual. We review who has access every three months. This is the foundation of modern security.
Microsoft 365 and Copilot
Email, Teams, SharePoint, OneDrive, license management, and a safe rollout of Microsoft 365 Copilot. We set up your Microsoft 365 for security, productivity, and AI readiness — not just keep the lights on.
Onboarding and departures
A consistent process for new hires and people who leave. Setting up devices, creating accounts, closing accounts properly when someone leaves, and documentation an auditor can follow.
Vendors and equipment
One point of contact for all your IT vendors. Documented inventory of everything you own, warranty tracking, and a plan for when things need to be replaced — so nothing falls through the cracks.
Who it's for
Built for growing businesses with 20-200 employees.
Our Managed IT service is built for businesses that need reliable, secure technology without the cost of a full internal IT department. Especially valuable for companies with hybrid or remote teams, multiple office locations, or security requirements from customers, insurers, or regulators.
How we deliver
A clear, repeatable process.
- 01
Assess
A structured 30-day look at your setup, people, devices, and risks. Documented before we change anything.
- 02
Design
We design what good looks like for you — sized to your team and built around the security standards that apply to your industry.
- 03
Implement
We move things over while your existing setup keeps running — no gap in service. Documentation handed to you on day one.
- 04
Operate
Day-to-day support, monthly reports, and quarterly reviews where you see real numbers — not screenshots of green checkmarks.
Common questions
Frequently asked.
What's actually included when we work with you?
Every service listed on this page. No surprise charges, no hidden project escalations, no consulting hours appearing without warning. Bigger one-time projects (like migrations) are scoped and quoted separately, with your approval before we start.
How fast do you respond to issues?
It depends on your plan. Critical issues — your business is down, your data is at risk — get the fastest response we offer, with after-hours coverage available for plans that include it. Everything else is addressed within business hours.
Do you work with our existing vendors and software?
Yes. We don't force vendor changes unless there's a specific reason. We work with the accounting software, industry-specific tools, and other applications your team already uses.
How does the switch from our current provider work?
We start with a 30-day review while your existing provider keeps running. We document everything, then move things over in a planned way — no gap in coverage, no rip-and-replace surprises. Most transitions take 60-90 days depending on how complex your setup is.
What if we have an incident in the middle of the night?
Every plan includes a clear playbook for when something goes wrong — who to call, what we do first, how we keep you informed. If the situation needs outside help (a forensics firm, legal counsel, your insurance carrier), we help you bring them in and stay in the loop until it's resolved.
Ready to talk?
Let's see if we're the right partner.
A 30-minute strategy call. We'll listen, ask the questions a good IT partner should ask, and tell you honestly whether we're a fit.